At Happy Peoples Coaching (HPC), we respect your privacy and handle your personal data carefully.
This Privacy Policy explains what data we collect, why we collect it, and how we keep it safe.
1. DATA WE COLLECT
We may collect the following data:
• Identity and contact details (name, email, phone, billing address)
• Payment details (processed securely through third-party providers; HPC never stores or has access to full card numbers
• Information you share during coaching or training sessions
• Technical data such as IP address, browser type, and cookies when you use our website
2. HOW WE USE YOUR DATA
We process your data for the following purposes:
• Providing services and delivering digital products
• Processing payments and issuing invoices
• Communicating with you regarding bookings or purchases
• Sending updates or newsletters if you have given consent
• Fulfilling legal obligations (such as tax records)
3. LEGAL BASES FOR PROCESSING
We process personal data based on the following legal grounds:
• Performance of a contract (to deliver services and products)
• Legal obligation (tax and accounting requirements)
• Consent (for newsletters and optional communication)
• Legitimate interest (improving our services and website)
4. DATA RETENTION
• Financial records are kept for 7 years, as required by Dutch tax law.
• Coaching notes are kept for up to 12 months after the last session to support continuity of service; they may be deleted earlier upon your written request.
• Technical and cookie data are retained no longer than 12 months.
5. SHARING OF DATA
We do not sell personal data. Data is only shared with third parties when necessary to provide services or to comply with legal obligations. This may include:
• Payment providers (e.g., payment platforms)
• Email or newsletter providers
• IT and hosting service providers
These parties are contractually required to keep data secure and comply with GDPR.
6. YOUR RIGHTS
Under the GDPR, you have the right to:
• Access the data we hold about you
• Request correction, deletion, or updating of your data
• Request restriction or cessation of processing
• Request data transfer (data portability)
• Withdraw your consent at any time (for example, unsubscribing from newsletters)
7. COOKIES
Our website uses essential cookies for functionality.
We may also use analytics cookies to understand website usage.
Analytics cookies are only activated with your consent.
You can control or disable cookies through your browser settings.
8. SECURITY
We take appropriate technical and organizational measures to protect your personal data, including encryption, secure servers, and restricted access limited to authorized personnel only.
9. INTERNATIONAL CLIENTS
HPC is based in the Netherlands and follows GDPR standards. If your local laws grant additional consumer rights, those rights remain valid and unaffected.
10. CHANGES TO THIS POLICY
This Privacy Policy may be updated from time to time. The most current version will always be published on our website.
11. CONTACT
For questions regarding this Privacy Policy, you can contact us via the email address provided in the Contact section of our website.
If you are not satisfied with how your data is handled, you may submit a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
